Refund policy

Return & Refund Policy

At Zelvia Shop, we want you to feel confident with your purchase. If you’re not fully satisfied, we’re here to help.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • It must be returned with all original packaging and tags

  • Proof of purchase is required

How to Start a Return

To initiate a return, please contact us at info@zelviashop.com.
Once your request is approved, we will provide return instructions and the return address.

📦 Important:

  • Return shipping costs are the responsibility of the customer

  • Items sent back without prior approval will not be accepted

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at info@zelviashop.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

  • Personal care & beauty products

  • Sale or discounted items

  • Gift cards

  • Hazardous, flammable, or regulated materials

If you’re unsure whether your item qualifies, feel free to contact us before returning.

Exchanges

We do not offer direct exchanges.
To get a different item, please return your original purchase (customer covers return shipping), then place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:

  • Your refund will be issued to your original payment method

  • Processing time: within 10 business days

  • Bank or card processing times may vary

If more than 15 business days have passed since approval, please contact us at info@zelviashop.com.